Case management

Case management is "a collaborative process of assessment, planning, facilitation and advocacy for options and services to meet an individual’s health needs through communication and available resources to promote quality cost-effective outcomes. Case Management has been adapted to a wide range of settings including community care for the aged, and people with disability and mental health issues; acute health settings; injury management and insurance related areas; correctional services; court systems; in the management of chronic health conditions; child and youth welfare; at risk populations in schools; managed care and employment programs".1

It is a novel approach: the 2005 evidence review by the National Institute for Health and Clinical Excellence (NICE) in the UK, titled ‘NICE Guidance on Cancer Services. Improving Outcomes in Children and Young People with Cancer’, highlighted the overall lack of studies, high quality evidence and information in pediatric oncology. Nonetheless, it stated that observational evidence suggests that such care leads to improved quality of life for patients.2


Case management does not only lead to better quality of care, but it aims to coordinate economic and psychosocial support to the patients and their families to reduce the emotional and economic burden.



1 Case Management Society of America

2 NICE Guidance on Cancer Services. Improving Outcomes in Children and Young People with Cancer. The Evidence Review. August 2005.

NHS Yorkshire Cancer Network and Humber and Yorkshire Coast Cancer Network. Guidance on Care Pathways for Teenagers and Young Adults (TYA’s) with a Haematological Malignancy. April 2006.